Effective date: 1 January 2026
This Privacy Policy explains how Children Heart Care (“we”, “our”, “us”) collects, uses and safeguards information you share through this website. By using the site you agree to the practices described here.
1. Information We Collect
We collect only the information needed to respond to your enquiry or to provide care:
- Contact details you provide through the contact form or by email — name, email address, phone number and your message.
- Appointment information — preferred clinic, date and any clinical details you choose to share.
- Technical data — IP address, browser type, pages visited and time on site, collected automatically through standard server logs and basic analytics.
2. How We Use Your Information
- To respond to enquiries and schedule appointments.
- To provide and follow up on clinical consultations and procedures.
- To improve the website and our services.
- To comply with applicable legal, medical and regulatory obligations.
We do not sell your personal information. We do not share it with third parties for marketing.
3. Confidentiality of Medical Information
Any clinical information shared with us is treated as confidential and is handled in line with applicable medical confidentiality and data-protection standards. Records may be shared with other treating clinicians strictly for your child’s care, with your consent.
4. Cookies & Analytics
The site uses a minimal set of cookies necessary for basic functionality. We may use anonymised analytics to understand how visitors use the site and to improve content. You can disable cookies in your browser at any time; some features may not work as expected if you do.
5. Data Retention
Contact form submissions and email correspondence are retained for as long as necessary to respond to your request and to maintain a reasonable record of communication. Clinical records are retained as required by medical regulations.
6. Children’s Privacy
Our services are directed to parents and guardians acting on behalf of children. We do not knowingly collect personal data directly from minors. If you believe a child has provided personal data without parental consent, please contact us so we can remove it.
7. Security
We use reasonable technical and organisational measures to protect personal information against unauthorised access, alteration or disclosure. No transmission over the internet, however, is completely secure; we encourage you to avoid sending sensitive details over unsecured channels.
8. Your Choices & Rights
You may request access to, correction of, or deletion of your personal data by contacting us using the details below. We will respond within a reasonable timeframe subject to any legal obligations to retain records.
9. External Links
The site may link to third-party websites (for example, hospital appointment systems or social media). We are not responsible for the privacy practices of those sites; please review their policies separately.
10. Changes to this Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.
11. Contact
Questions or requests about this policy can be sent to:
- Email: [email protected]
- Phone: +91-9650683055
- In person at any of our consultation locations listed on the Contact Us page.